Open Door Policy statement best describes

• A. It is optional for commanders.
• B. It only covers pay and benefits issues.
• C. It requires issues to be submitted through formal channels only.
• D. It allows members of the command to present facts, concerns, and problems of a personal or professional nature or other issues that the Soldier has been unable to resolve.

Answer: (D)

Open Door Policy centers on keeping communication channels open between Soldiers and leaders so concerns can be raised and resolved at the lowest level possible. It allows members to present facts, concerns, and problems of a personal or professional nature—or other issues a Soldier has been unable to resolve through normal channels—so they can be heard and addressed by the command. This description captures the policy’s broad scope (not just pay and benefits), its emphasis on resolving matters at the appropriate level, and its purpose of removing barriers to candid discussion.