Which of the following are the four institutional outcomes that result from actions people take in response to the institution's actions?

• A. Attracting, Developing, Retaining, Supporting
• B. Training
• C. Evaluating
• D. Leading

Answer: (A)

The key idea is how people respond to the institution’s actions, and those responses produce four broad results: attracting, developing, retaining, and supporting. Attracting means drawing qualified people into the organization; developing covers the opportunities to grow and improve; retaining is about keeping good people from leaving; and supporting refers to creating a climate where members assist one another and the mission. These outcomes arise from the institution’s policies, culture, and actions—the way it operates shapes how people choose to engage. Other options describe specific activities (like training, evaluating, or leading) but they aren’t the four broad outcomes that equal the response and overall health of the organization.